| We operate under a Consumer Code of Practice approved by the Office of Fair Trading |
| Code of Practice The Carpet Foundation has just introduced a new Consumer Code of Practice exclusively for its 1100 Registered Specialist Retailers that has just completed Stage One of the OFT’s Consumer Codes Approval Scheme which aims to promote and safeguard consumer interests. The Office of Fair Trading (OFT) is the highest consumer champion in the land. Through its Consumer Codes Approval Scheme (CCAS), the OFT is keen to promote an improvement in selling practices within a sector so protecting the consumer It has defined key criteria for consumer codes and this comprises pre-contractual information, deposit protection, impartial advice to consumers, complaints and conciliation, independent arbitration and non-compliance monitoring. . Expert and impartial advice . Written terms of business - so you know where you stand . Detailed written quotations – so there are no nasty surprises on receipt of the bill . Deposit safeguard – so you know your money is safe . Extended guarantees on manufacturing faults from Carpet Foundation manufacturers . Approved problem solving procedures in the rare case of a problem Please click the above OFT logo for more information on OFT or click the Registered Specialist logo for information on the carpet foundation |
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